App support
Login, listings, wallet, tickets or something that will not load.
Support · Sierra Leone
Talk to the Konekta team.
We reply from konekta2026@gmail.com. Use this address for app support, safety reports, business questions and Play Store listing issues.
Official email
konekta2026@gmail.comWrite from the email on your Konekta account when you can. We do not ask for your password.
Open email appHow we can help
Pick the right note.
A clear subject line helps us reply faster. Keep live deals inside the app so there is a record.
Safety
Someone asked you to pay on WhatsApp, or a listing looks like a scam.
Business
Catalog, verification, payouts or how to sell on Konekta.
Play Store
Questions about the listing, the APK, or when the store version is live.
Before you send
What to include.
- Who you are Your Konekta username or the email on the account.
- What happened What you were doing, and screenshots if it is a bug or a dispute.
- Stay on Konekta Do not send passwords. For a live deal, keep chat and payment in the app.
Safety
Do not pay off the app.
If a seller asks you to pay on WhatsApp or a personal wallet, stop. Konekta Protection only covers deals that stay on the platform.
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Pay into Konekta Not a personal Orange Money or AfriMoney number.
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Keep the chat In-app messages are the record if something goes wrong.
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Report it Email us, and open a dispute on the booking if you have one.
Office address
We do not publish a street address here. When the company is registered and has a real office, that can go on this page. Until then, email is the official contact for Konekta at www.konekta.website.